Reversso is a software that facilitates the after-sales process for brands in their e‑commerce, thanks to its easy integration with multiple platforms, payment gateways, and couriers. It saves time, generates upselling opportunities, and allows for the management of after-sales in one place, emphasizing exchanges over returns.

We are focused on brands that use an e‑commerce platform and want to enhance the post-sales experience for their customers by facilitating the process of exchanges and returns.

We automate the after-sales process of your e‑commerce, optimizing your team's time through integration with your online store and various couriers responsible for reverse logistics. This ensures that exchanging or returning items in your store is an easy, fast, and simple experience. Moreover, our platform emphasizes exchanges over returns, resulting in up to 25% of exchanges being made for higher-value products.

Currently, we operate in Chile, Mexico, and Colombia. We aim to expand our reach even further, so stay tuned for our communications.

We have integration with various couriers, each of which offers different coverage, services, and rates depending on the country you are in. If you need more information, please contact us through the chat.

Yes, you can continue working with the rates already agreed upon with your favorite couriers that have integration with Reversso.

Yes, but you will need to manually update the movements within the platform to maintain reverse logistics traceability. For these cases, the generation of the return label is not automatic.

If you use Reversso's credentials, we will take responsibility for contacting the couriers. We will always be available in case you need any updates or modifications to the labels. However, if you use your own credentials, you will need to directly communicate with the courier company to receive information.

You can enable multiple warehouses, but it is very important to keep the information of each one as up-to-date as possible, as it will be used to create the labels as the destination address. You can add, modify, or delete warehouses.

The customer will be able to directly contact our team through the Reversso website or via email, and we will handle their request.

Depending on the policy set by the brand, reverse logistics can be paid for by the customer or the brand. For example, in warranty-related exchanges or returns, you can configure that the label is paid for by the brand and not the customer. For other types of exchanges or returns, you can configure that it is paid for by the customer.

You can define different timeframes for exchanges and returns according to what suits your brand, and you can modify them as needed. You can also create separate timeframes for warranty tickets.

Yes, you can enable only exchanges and configure the timeframes and conditions you need. You can allow exchanges for lower and/or higher value, and you can differentiate timeframes for warranty exchanges.

It is the responsibility of the e‑commerce to approve or reject the product to be returned, this management is not carried out by Reversso.

Yes, at Reversso we respect your policies, so if you do not accept the return of a product, you can restrict it from the administration panel.

The portal is the platform where the customer will make the request for exchange or return from the store's website. This portal is customizable according to the brand's identity and policies. You can customize the background, text colors, icons, and even add frequently asked questions in case your customers need assistance.